Deputy Phlebotomy Manager

Working across sites at Pathology First, Basildon, Essex, SS14 3BY and Southend Hospital, Westcliff-on-Sea, SS0 0RY

Hours; 7:00am-3:00pm mainly but can vary.

We are seeking a Deputy Phlebotomy Manager on a 6-month fixed-term basis to support a safe, efficient, and patient-focused phlebotomy service. You will work closely with the Department Manager to oversee day-to-day operations, staff supervision, and service improvements.

This is a great opportunity to develop your leadership skills, help the service meet demand, support diagnostic pathways, and deliver an excellent patient experience.

The Deputy Phlebotomy Manager supports the delivery of a safe, efficient, and patient-focused phlebotomy service, working closely with the Department Manager to ensure high standards of care and operational performance.

This role plays a key part in the day-to-day coordination of services, staff supervision, and continuous service improvement.

By supporting leadership, driving improvements, and ensuring service continuity, the postholder plays a crucial role in helping the organisation meet demand, support diagnostic pathways, and deliver a positive patient journey. This role strengthens the resilience and efficiency of the service, making it a key contributor to overall organisational performance.

Responsibilities

The post holder will be responsible for, but not limited to:

• Supporting the Phlebotomy Manager in overseeing daily operations and service delivery
• Supervise and coordinate the phlebotomy team
• Oversee daily staffing and department rota management ensuring appropriate staffing and skill mix
• Act as the lead in the absence of the Phlebotomy Manager
• Ensure adherence to clinical governance, infection prevention, and health & safety standards
• Monitor service performance and patient experience
• Assist in implementing policies, procedures, and quality improvement initiatives
• Support recruitment and ongoing development of staff

Qualifications

Essential Skills and Experience

• Level 6 Qualification or equivalent experience gained in a Supervisory role
• Computer literate with a good working knowledge of office applications
• Substantial experience in a healthcare setting
• Proven experience of people management
• Ability to prioritise the demands of a changing workload
• Demonstrate good verbal and written communication skills
• Highly visible, compassionate leader with strong values that align with those of Synlab
• Ability to work accurately under pressure, manage time and prioritise workload
• Ability to work on own initiative as well as under the direction of the Phlebotomy Manager
• Ability to apply knowledge to workload and demonstrate analytical skills
• Experience of KPI monitoring and performance related workflow skills and tools
• Full UK driving licence and access to a motor vehicle for business use
• A positive role model who inspires, motivates and empowers others

Desirable

• Management/Leadership qualification or equivalent experience
• Certified Phlebotomist training
• Effective time management skills
• Basic CPR and First Aid Certification
• Understand medical terminology, medical and scientific awareness
• NHS work experience
• Experience of working within a multi-disciplinary team
• HR recruitment and staff selection skills
• Performing Appraisals and Probations
• Ability to progress change management
• Project management experience
• Working knowledge of QPulse or similar Quality Management system

About Us

SYNLAB UK & Ireland work closely with clinicians, hospitals, occupational health providers, and clinical researchers to deliver comprehensive pathology services.

We thrive in diverse environments, which is reflected in our workforce, clients, customers, suppliers, communities, and partners. We believe that an inclusive workplace culture is essential for attracting and retaining talented individuals, and for building a sustainable, high-performing workforce.

Our staff are crucial to our mission of making a positive impact on healthcare. We foster a culture of continuous personal development, providing scientists and staff with the support and resources needed to acquire new skills and advance their careers through learning and development opportunities, coaching, and clear career pathways.

We encourage an open and collaborative culture where leaders act as role models, facilitate two-way communication, engage transparently with staff and stakeholders, and actively seek feedback and suggestions.