Borough advocacy service is recognised with performance mark

By Neil Speight

2nd Mar 2023 | Local News

Operations Manager Erika McCusker with the award.
Operations Manager Erika McCusker with the award.

THURROCK-based Batias Independent Advocacy Service has been awarded the Advocacy Quality Performance Mark (QPM) from the National Development Team for Inclusion (NDTi).

The QPM is the UK's only independent quality performance mark for organisations offering independent advocacy; an essential service for people who need support to express their needs and have increased choice and control in their lives.

To gain the QPM, independent advocacy providers have to undergo a rigorous self-assessment process and policy review.

This is followed by a structured site visit for NDTi assessors to meet advocates and the people they support.

As well it being good practice for local authorities to provide advocacy to people at risk of exclusion, commissioners are required to provide statutory independent advocacy under the Mental Capacity Act, Mental Health Act, and more recently the Care Act.

Kate Knight, Advocacy Service Manager from Batias said: "Batias is pleased to announce we have been re-awarded the Quality Performance Mark for the third time, we are proud of our services and this award demonstrates our commitment to high quality services for all of our clients."

     

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