A THURROCK-based charity has received an apology after claiming 16 Thurrock councillors failed to personally respond to an invitation to see its work supporting vulnerable residents.

As reported this week on Thurrock Nub News, Friends of Essex and London Homeless (FOELH) invited councillors to visit its operation amid concerns there was a misconception it only helps people in certain parts of Thurrock.

The charity said none of the 16 councillors responded personally to the invitation, with only four automated out-of-office replies received.

Lees than 48 hours after the charity made its concern public, Cllr Rob Willoughby, cabinet member for adult health and housing services, has apologised and offered to meet volunteers to discuss their work.

He said: "I'm sorry the Friends of Essex and London Homeless (FOELH) feel they have been ignored.

"We know the valuable work that this charity does in the borough, and I look forward to sitting down with them and seeing how the council can work alongside organisations like FOELH in tackling this serious issue."

Cllr Willoughby said that after learning about the charity's upset he had shared information about FOELH with relevant council officers.

He added: "I did share information about FOELH with relevant council officers and linked their work with colleagues involved in Thurrock's commissioned substance misuse services, including homelessness outreach support.

"I also highlighted the work underway with the Salvation Army to offer free flu vaccinations to people experiencing homelessness and rough sleeping, with around 17 people vaccinated at the first session and a further session planned for November 24.

"I am happy to meet FOELH to discuss further."

FOELH welcomed the response, although a spokesman said it was a "shame" it had taken so long.

The charity said: "If that social media post didn't gain that traction, it makes you think if they would have got back.

"It's a double-edged sword, but the good should outweigh the bad.

"We want to help those in the community. Our role every day is to make a difference. We have to chip in and help each other."

FOELH's co-founders stressed they had not approached councillors seeking money, special treatment or recognition, but simply wanted them to give up some of their time to see the charity's work first-hand.

They had previously said: "Not one acceptance. Not even a polite 'thank you for the invitation, we'll get back to you.'

"And yes, I am disappointed. Actually, I'm more than disappointed. I'm angry."

Founded in Thurrock by Steven and Cheryl Stuart in 2016, FOELH began by supporting homeless people and has expanded its work to help residents struggling with food and fuel poverty.

Every Friday, volunteers provide hot meals, food bags, toiletries, clothing and other essentials outside the Baptist Church in Orsett Road, Grays.

The organisation is run by volunteers and relies on donations from the public.