Customer Service Advisor
Salary
Annual
Customer Service Advisor Fixed Term Contract Construction Equipment / VehiclesThurrock, RM20 3AL£13.53 per hour Day Shifts, Monday-FridayAre you experienced in delivering exceptional customer service and confident in liaising with customers? If so, read on; this opportunity could be the perfect fit for you The Customer Service Advisor will be a key part of a growing team, providing front-line support within the UK Sales and Service Organisation. The successful candidate will assist customers across multiple channels, ensuring exceptional service is consistently delivered. Key Responsibilities & Tasks: Customer Service Advisor:
- Handle customer service duties via telephone and email
- Process sales orders, returns, and credits
- Manage order and credit processing
- Handle enquiries related to: Deliveries, Orders, Discounts, Part numbers, Pricing, Product specifications, Complaints.
- Liaise with warehouse and transport teams to resolve delivery and stock issues
- Support Sales Team/Account queries
- Customer service experience via telephone and email
- Strong customer focus and excellent service skills
- Team player with the ability to work independently
- Computer literate and experienced using CRM software/ MS Office (Excel, Word, Outlook)
- Calm and professional telephone manner
- Effective communication and interpersonal skills
- Commutable to the Thurrock RM20 postcode on a daily basis
- Competent using multiple systems
- Proactive approach to problem-solving and business operations
- £13.53 per hour
- Monday-Friday 8:30-5pm (1 hour lunch break)
- 6-12 month fixed term contract
- "This is the job for me! When can I start?" - Call now and let s talk through your experience. Ask for Emma Gimore (phone number removed) between 7.30am - 4.30pm.
- "I think I'm right for this position, but I'm not sure I have enough to get an interview" - Click "apply now" so I can read your CV and let you know