Service and maintenance of a wide range of petrol and diesel-powered plant machinery/ equipment. Manage workload efficiently while maintaining high levels of customer service and performing necessary administrative duties. Ensure that team objectives and goals are carried out and achieved. Possess a working knowledge of industry standards, product details, and company services. Ability to read and interpret electronic and hydraulic drawings (training can be provided) Work closely with the Service Centre Manager to maintain compliance with industry regulations and laws. Resolve service problems and improve current service methods to enhance productivity and customer service. Ensure all standards are met and that repair work is carried out correctly and thoroughly. Collaborate with both internal team members and external customers as part of a solution-based service process.
Handle customer service duties via telephone and email Process sales orders, returns, and credits Manage order and credit processing Handle enquiries related to: Deliveries, Orders, Discounts, Part numbers, Pricing, Product specifications, Complaints. Liaise with warehouse and transport teams to resolve delivery and stock issues Support Sales Team/Account queries
Location: Thurrock Service Centre + Field Support Employment Type: Full-time (Mon Fri with occasional weekends) Salary: £42,804 base + shift allowance (up to 30%)
Location: Field Based (reporting to Thurrock Service Centre) Employment Type: Full-time (37.5 hours/week) Salary: £42,804 + shift allowance (up to 30%)
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