Freightserve recruitment are looking for a Import Customs Coordinator for a well-established Freight Forwarder. The company is based in the Basildon area.

About the Role

The successful candidate will have previous experience of raising customs declarations using CDS and will possess a strong understanding of UK customs compliance requirements, import procedures and customs regulations. The role is responsible for supporting customs operations, ensuring the timely clearance of goods, maintaining compliance with HMRC requirements and providing excellent customer service to both internal and external stakeholders.

Key Responsibilities

Assist the Customs Manager in supporting the Head of Customs Compliance and Managing Director's vision to drive business growth and profitability.

Support the development and growth of Customs services through excellent customer service and operational performance.

Complete Customs Import, Export and Cross Trade activities accurately and within required timescales, including all associated financial, legal and invoicing transactions.

Correctly complete customs import and export declarations in line with HMRC regulations.

Ensure all operational activities are completed accurately and on time.

Report any amendments to customs declarations to the line management team immediately.

Carry out ad-hoc and spot checks on customer entries and provide weekly reports.

Maintain and utilise operational systems and customs platforms effectively at all times.

Ensure Import Duties and VAT are correctly applied and invoiced in accordance with Company procedures. Maintain excellent customer and inter-departmental relationships, providing regular updates to the line management team.

Follow up outstanding customer payments in conjunction with the Credit Control team.

Maintain regular communication with Sales teams, reporting potential opportunities and handing over shipments as required.

Ensure all quotations are communicated to the Sales team within 2 hours of receipt and accurately recorded on the system.

Identify and implement efficiencies within customer workflows in conjunction with the line management team.

Ensure all required reports are completed and submitted within agreed deadlines.

Ensure all goods released under Company's deferment account have the appropriate approvals in place.

Ensure insurance charges are applied correctly and escalate any insurance claims without delay.

Experience

Experience within Customs, Imports or Customs Compliance.

Experience raising import declarations using the Customs Declaration Service (CDS).

Working hours are Monday - Friday 9-5.30pm

As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.