Key Account Operator
Salary
30000 Annual
Job Purpose Supporting the Key Account team with the coordination of ocean imports, whilst managing the movement of freight between destinations using both internal and third-party resources.
Duties & Responsibilities
- Receiving and processing customer requirements, creating job files in the internal freight system and ensuring all information is entered accurately.
- Entering costs and charges onto completed job files to ensure customers are invoiced correctly and on time.
- Working with the finance team to resolve any invoice queries.
- Arranging the transportation of freight in the most cost-effective way, whilst meeting customer requirements.
- Planning deliveries and carrying out the necessary checks in advance to ensure goods arrive on time.
- Managing releases from shipping lines, obtaining required authorisations and ensuring all payments and invoices are handled appropriately.
- Supporting PO management and producing reports for key customers.
- Taking on any additional duties as reasonably required to support the wider business.
Skills & Attributes
- Strong customer service and communication skills, both written and verbal.
- Proactive, commercially aware and highly organised.
- Excellent attention to detail with the ability to manage multiple priorities under pressure.
- A collaborative team player who builds strong relationships internally and externally.
- Calm and flexible when working to deadlines.
- Self-motivated and eager to develop through experience and training.
- Able to work independently with minimal supervision.
Qualifications & Experience
- Minimum one years' experience in a shipping or freight forwarding role.
- Working knowledge of Destin8 and CNS systems.
- Proficient in Microsoft Office.
- Thorough understanding of Incoterms.