Ocean Import Role Overview

The Freight & Logistics Coordinator is responsible for the efficient management of import shipments, customs compliance, and distribution logistics. Acting as a key point of contact for customers and internal stakeholders, the role ensures the timely and accurate coordination of freight movements from origin through to final delivery. The successful candidate will support operational efficiency by managing shipment documentation, coordinating transport solutions, and maintaining compliance with all relevant customs and import regulations.

• Register and manage both Full Container Load (FCL) and Less than Container Load (LCL) import shipments within the company freight management system.
• Prepare and submit accurate manifests via the Destin8 platform to support warehouse receiving operations.
• Generate and issue Devan (container devanning) instructions to warehouse teams ahead of cargo arrivals.

• Act as a primary point of contact for customers, providing timely updates via telephone and email throughout the shipment lifecycle.
• Issue customer invoices accurately and in accordance with agreed rates and services.
• Review, verify, and approve supplier invoices to ensure billing accuracy.
• Provide proof of delivery documentation to customers upon request.

• Prepare and submit customs entry declarations in line with HMRC requirements, ensuring accuracy and compliance.
• Maintain current knowledge of import regulations, tariff classifications, and customs compliance obligations.

• Arrange suitable transport solutions across Full Truck Load (FTL), Less than Truck Load (LTL), and courier services based on shipment requirements.

• Proven experience within a freight forwarding, shipping, or logistics environment.
• Working knowledge of import procedures and customs clearance processes.
• Strong written and verbal communication skills.
• Confident IT user with the ability to work across multiple systems and platforms.
• Collaborative and proactive approach within a fast-paced operational environment.

• Familiarity with Destin8 or similar port and terminal management systems.
• Experience preparing customs declarations using CHIEF or CDS (HMRC systems).
• Exposure to invoicing and basic financial administration within a logistics setting.

• A supportive and collaborative working environment within a growing logistics business.
• Ongoing training and professional development opportunities.
• Competitive salary commensurate with experience.
• Opportunities for career progression within the operations team.