We are recruiting on behalf of our client for the position of Service Advisor at their well-established automotive dealership in Grays, Essex. This role offers an excellent opportunity for an experienced professional to further their career within a reputable and customer-focused environment. The Service Advisor will be responsible for providing outstanding service, managing customer relations, and supporting dealership operations efficiently.

Benefits for the successful Service Advisor:

• Competitive basic salary of £30,000 per annum
• On-target earnings of up to £38,000 annually
• Monthly bonus based on labour sales and service plans
• Quarterly incentives linked to Customer Satisfaction Index (CSI) performance
• Opportunity to work with industry-leading systems including CDK, ADB, and Keyloop
• Life assurance cover
• Staff discounts on vehicle purchases and servicing
• Additional earnings of £15 per service plan as part of CSI incentives

Duties of the Service Advisor:

• Professionally greet customers and understand their vehicle service needs
• Manage service scheduling and coordinate with technicians to ensure workflow efficiency
• Upsell service plans and additional repairs appropriately
• Maximise sales through customer engagement and product promotion
• Maintain accurate records of customer interactions and service details
• Drive customer satisfaction scores by delivering high-quality service
• Keep up-to-date with manufacturer protocols and workshop procedures

Requirements of the Service Advisor:

• Proven experience as a Service Advisor or similar role within the motor trade
• Strong customer service and communication skills
• Knowledge of dealership management systems such as CDK, ADB, or Keyloop
• Ability to work effectively under pressure and meet targets
• Organised, professional, and highly motivated to succeed

Contact James Gilchrist, Automotive Recruitment Specialist at Perfect Placement covering Grays and Essex, today to discover more about this fantastic opportunity.

Our team of Automotive Recruitment Consultants all share a passion for finding our jobseekers the best jobs in the Automotive Industry. So, if you are looking to improve your career and want to hear about more Motor Trade Jobs in your local area, please contact us today.