This role is responsible for the efficient receipt, control and dispatch of cargo for customers operating from 47 Berth. You will ensure all cargo movements are accurately recorded and traceable through the terminal's stock control systems, including IPOS and TRAX, supporting smooth day-to-day terminal operations and high levels of customer service.

Key Responsibilities

• Act as a professional point of contact for external customers, delivering a high-quality service and supporting contractual requirements.
• Use terminal systems including IPOS and TRAX to manage paper products and third-party traffic, including Transfennica Shipping Line cargo and RDF (baled waste) via SCA.
• Check customs clearance using Destin8 and ensure records are accurately updated in IPOS to enable timely cargo release and delivery.
• Maintain accurate office administration, documentation and filing in line with company procedures and compliance requirements.
• Liaise daily with drivers and operational teams to support efficient cargo handling and terminal operations.
• Review and verify release and clearance documentation to ensure accuracy and provide reliable operational support.
• Complete tasks within agreed timescales to meet customer service levels and operational deadlines.
• Monitor and manage daily shunt sheets to support effective planning and cargo movement.

What we're looking for

We are looking for a reliable, organised and customer-focused individual who thrives in a fast-paced operational environment. You will have strong attention to detail, be confident using multiple systems, and communicate effectively with a wide range of people including customers, drivers and operational teams. A proactive approach, the ability to prioritise workloads, and a commitment to accuracy and service excellence are essential for success in this role.

Qualifications & Skills

Essential

• Strong customer service skills, with the ability to handle and resolve enquiries professionally.
• High levels of accuracy and efficiency when working with customer and cargo management systems.
• Good understanding of shipping and cargo documentation.
• Full right to work in the UK.
• Full driving licence, valid in the UK

Desirable

• Experience using IPOS (or equivalent) for handling paper products and third-party cargo.
• Experience using TRAX for third-party cargo handling.
• Competent in using Destin8 for customs clearance processes.

What Forth Ports can offer you:

At Forth Ports, our people are our priority, and we are committed to creating a flexible, open, and supportive working culture. As part of our team, you will enjoy

• A competitive salary
• Group bonus
• Generous annual leave entitlement of 34 days including bank holidays
• Defined contribution pension scheme with up to 16.5% joint contribution plus life assurance at 4x salary
• Health promotion events and employee wellbeing initiatives to support your physical and mental wellbeing
• Employee Assistance Programme (EAP) providing free, confidential 24/7 telephone support for you and your family
• On-site Occupational Health Team with access to professional support and referrals to services such as counselling, physiotherapy and free flu jabs
• An annual Christmas thank you gift of a complimentary turkey or meat-free alternative for all employees
• GymFlex health club memberships offering discounted access to gyms including Nuffield Health, PureGym, Anytime Fitness, The Gym Group, and selected local gyms
• Cycle to Work scheme to support affordable, sustainable commuting
• On-site free parking available for all employees
• Attractive family-friendly policies, including enhanced maternity cover
• Employee discount platform providing savings on UK-wide restaurants, retail, car rentals, days out, and holidays 

We value diversity and inclusivity, and we are an equal opportunities employer. We welcome applications from candidates of all backgrounds and will consider all applications for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability status.

How to Apply

If you are an experienced Administrator and looking to continue your career as part of a forward-thinking and supportive team, we would love to hear from you. Please submit your CV and a cover letter when submitting your application via this link.