About the role

The Cruise Operations Coordinator plays a key role in ensuring the successful delivery of cruise vessel visits to the Port of Tilbury and London Central Moorings. Acting as the central coordination point, the role is responsible for managing the administrative, operational, and customer service aspects of each visit, ensuring a seamless experience for cruise lines, passengers, and stakeholders.

Working closely with internal departments, agents, and external partners, the postholder will support the planning and execution of cruise operations from initial enquiry through to post-departure reporting. The role requires excellent organisational skills, strong attention to detail, and the ability to manage multiple priorities in a fast-paced operational environment, ensuring the highest standards of service and operational efficiency are maintained.

Operational Coordination

• Act as the primary point of contact for cruise liner enquiries relating to vessel visits.
• Manage the end-to-end enquiry and booking process for cruise vessels calling at the Port of Tilbury and London Central Moorings.
• Support the planning and delivery of cruise operations, including attending and assisting on-site when required.
• Liaise with internal teams, port stakeholders, service providers, and external partners to ensure smooth and efficient vessel turnaround.
• Coordinate and oversee agency operations to ensure high standards of performance and service delivery.

Administration & Reporting

• Prepare, process, and maintain documentation relating to cruise vessel calls and associated operational activities.
• Collate revenue charges and issue invoices in line with company procedures and timelines.
• Support the Head of Cruise with budget monitoring, including tracking revenue and expenditure.
• Maintain accurate statistical records and prepare operational reports as required.
• Compile and distribute pre-arrival and post-departure documentation and operational updates.
• Gather and analyse customer feedback to support continuous service improvement.

Customer & Stakeholder Engagement

• Develop and maintain strong working relationships with cruise lines, shipping agents, and key stakeholders.
• Support the promotion of the Company's cruise offering through social media and marketing initiatives.
• Assist in the planning and coordination of cruise-related events, providing support to organisers where required.

What we're looking for

We are looking for a proactive and highly organised individual who is confident managing both operational coordination and administrative responsibilities in a fast-paced environment. You will have excellent communication and interpersonal skills, enabling you to build strong relationships with cruise lines, agents, internal teams, and external stakeholders.

The successful candidate will be comfortable working with data and producing reports, with strong IT skills and the ability to analyse information to support operational planning and decision-making. You will be calm, methodical, and solutions-focused, particularly when working under pressure during busy vessel visits.

An interest in the cruise industry and an understanding of cruise operations would be advantageous, although not essential. You will also have a creative and proactive approach to promoting activities, with experience using social media to support business promotion and engagement.

Qualifications & Skills

• Excellent IT skills, including strong proficiency in Microsoft Office applications.
• Strong report writing skills with the ability to analyse and interpret operational data.
• Excellent communication and interpersonal skills, with the ability to build effective working relationships with a range of stakeholders.
• Ability to remain calm, organised, and methodical when working under pressure.
• Experience using social media platforms to promote business activities or services.
• Knowledge or understanding of cruise operations would be advantageous.
• Full UK driving licence
• Full right to work valid in the UK

Additional Information

•  The post holder may be required to work independently and make operational decisions using their own initiative.
• Flexibility is required to support the demands of the cruise season, including occasional evening and weekend working during peak periods.
• The role involves close collaboration across departments and with external partners to ensure the highest standards of service delivery.
• The post holder is encouraged to contribute ideas and suggestions that support the continuous improvement and development of cruise operations.

At Forth Ports, our people are our priority, and we are committed to creating a flexible, open, and supportive working culture. As part of our team, you will enjoy

• A competitive salary
• Group Bonus
• Generous annual leave entitlement of 34 days including bank holidays
• Defined contribution pension scheme with up to 16.5% joint contribution plus life assurance at 4x salary
• Health promotion events and employee wellbeing initiatives to support your physical and mental wellbeing
• Employee Assistance Programme (EAP) providing free, confidential 24/7 telephone support for you and your family
• On-site Occupational Health Team with access to professional support and referrals to services such as counselling, physiotherapy and free flu jabs
• An annual Christmas thank you gift of a complimentary turkey or meat-free alternative for all employees
• GymFlex health club memberships offering discounted access to gyms including Nuffield Health, PureGym, Anytime Fitness, The Gym Group, and selected local gyms
• Cycle to Work scheme to support affordable, sustainable commuting
• On-site free parking available for all employees
• Attractive family-friendly policies, including enhanced maternity cover
• Employee discount platform providing savings on UK-wide restaurants, retail, car rentals, days out, and holidays 

We value diversity and inclusivity, and we are an equal opportunities employer. We welcome applications from candidates of all backgrounds and will consider all applications for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability status.

How to Apply

Please submit your CV and a cover letter when submitting your application via this link.