About the role

Based in the cruise department, the Port of Tilbury is seeking a Cruise Terminals Supervisor to supervise the coordination of vessel operations, staff, and stakeholders at the Port of Tilbury and London Central Moorings, delivering a high standard of service and a great experience for all visitors.

Key Responsibilities

• Ensure terminals are fully set up and prepared for all cruise and event activities.
• Liaise regularly with agency labour suppliers to ensure staffing requirements are accurately defined and fulfilled.
• Maintain a safe operational environment for employees, visitors, contractors, and resources, ensuring compliance with legislative and company safety policies.
• Investigate incidents and complete accident and damage reports in line with company procedures.
• Ensure all operational and service requirements are in place for each vessel visit.
• Prepare and implement, in conjunction with Operations colleagues, detailed action plans for each cruise ship visit, outlining agreed scopes of work and key liner activities while alongside, including control of carparking operations.
• Supervise and oversee the entire vessel operation in accordance with terminal procedures and operational standards.
• Coordinate all shoreside activities in conjunction with internal teams and external service providers.
• Maintain accurate operational, security, and plant usage records, including identifying and reporting maintenance requirements
• Work flexibly across different port assets as required, providing operational support and supervisory oversight to meet business needs.

Qualifications & Skills

• Excellent IT and report writing skills.
• Knowledge or understanding of cruise operations.
• Excellent communication skills.
• Safety Awareness.
• Problem solving skills.
• Full driving licence, valid in the UK
• Full UK working rights

What Forth Ports can offer you:

At Forth Ports, our people are our priority, and we are committed to creating a flexible, open, and supportive working culture. As part of our team, you will enjoy

• A competitive salary
• Group Bonus
• Generous annual leave entitlement
• Defined contribution pension scheme with up to 16.5% joint contribution plus life assurance at 4x salary
• Health promotion events and employee wellbeing initiatives to support your physical and mental wellbeing
• Employee Assistance Programme (EAP) providing free, confidential 24/7 telephone support for you and your family
• On-site Occupational Health Team with access to professional support and referrals to services such as counselling, physiotherapy and free flu jabs
• An annual Christmas thank you gift of a complimentary turkey or meat-free alternative for all employees
• GymFlex health club memberships offering discounted access to gyms including Nuffield Health, PureGym, Anytime Fitness, The Gym Group, and selected local gyms
• Cycle to Work scheme to support affordable, sustainable commuting
• On-site free parking available for all employees
• Attractive family-friendly policies, including enhanced maternity cover
• Employee discount platform providing savings on UK-wide restaurants, retail, car rentals, days out, and holidays

We value diversity and inclusivity, and we are an equal opportunities employer. We welcome applications from candidates of all backgrounds and will consider all applications for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability status.

How to Apply

Please submit your CV and a cover letter when submitting your application via the 'Apply Now' link.