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Glitch prompts council to warn residents that rent collection may be delayed

By Nub News Reporter 14th Sep 2025

THURROCK Council has alerted its tenants to a technical glitch that means money for rent may not be collected tomorrow.

A statement issued by the council says: "We're very sorry to report that due to a technical issue, some council tenants will experience a delay in their direct debit payments for rent being taken.

"If you normally pay your rent by direct debit on the 15th of the month, your rent will not be taken from your accounts on Monday, 15 September. The council is working hard to resolve the problem and the money will be taken as soon as possible.

"We wanted to let tenants know about the delay now, to avoid confusion about the balance of their bank accounts.

"It is important that the money remains available in your account so that when the technical problem is resolved, there are sufficient funds in your account to enable the payment.

"We apologise for any inconvenience this may cause. All other payments on other dates remain unaffected."

     

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