C2c overcharge customers after ticket machine glitch

By Neil Speight

10th Feb 2022 | Local News

PASSENGERS on c2c rail services have been overcharged following an error in an update to the computer system which controls ticket machines.

The company, which operates seven stations in Thurrock on its services between Southend and London Fenchurch Street has apologised for overcharging passengers since Saturday (5 February), saying an "error" led to incorrect data being loaded into its ticketing system causing some tickets to be more expensive than they should be.

The company added: "We apologise for any issues this has caused."

It is urging passengers who have bought a ticket since Saturday which "unexpectedly increased in price" to contact its customer relations teams to arrange a refund.

The amounts overcharged run from a few pence to £1.70.

It is hoped the error will have been corrected overnight and correct prices will be operational today (Wednesday, 9 February).

     

New thurrock Jobs Section Launched!!
Vacancies updated hourly!!
Click here: thurrock jobs

Share:

Related Articles

Cllr Andrew Jefferies
Local News

Councillor who introduced garden bin charge now calls for fee reduction for pensioners

Cllr Tom Kelly speaking at the meeting.
Local News

Councillors 'give in' to pressure and appeal threat and approve 90 new green belt homes they 'don't like'

Sign-Up for our FREE Newsletter

We want to provide thurrock with more and more clickbait-free local news.
To do that, we need a loyal newsletter following.
Help us survive and sign up to our FREE weekly newsletter.

Already subscribed? Thank you. Just press X or click here.
We won't pass your details on to anyone else.
By clicking the Subscribe button you agree to our Privacy Policy.