Field Service Engineer

Location: Thurrock

Permanent

Our global organisation is searching for a skilled Field Service Engineer to join our dynamic team. This is a fantastic opportunity to be a part of our forward-thinking company, which is a leader in the design, development, and manufacturing of electric vehicles. In addition to a competitive salary and benefits package, this position offers the chance to be a part of the exciting journey towards a sustainable future.

Field Service Engineer Job Purpose:

The primary responsibility of the Field Service Engineer is to provide exceptional aftersales product support for our range of commercial EV's. This includes servicing, repairs, diagnostics, and timely resolutions to the highest standards in line with our product support policies and terms and conditions of supply. The role may require occasional travel and training at our production facility in Sherburn in Elmet.

Field Service Engineer Duties and Responsibilities:

• Conduct maintenance, inspections, fault diagnostics, and repairs of our PSV fleet at customer premises and, if needed, at our service centre.
• Communicate effectively with customers, our call centre, and parts staff to report defects and order necessary spares to ensure timely job completion.
• Provide legible and accurate job write-ups and reports, obtaining authorisation and signature from authorised depot staff before leaving the site.
• Participate in product training as and when required.
• Always observe health and safety guidelines, being aware of surroundings and local engineering requirements.
• Assist customers with servicing and repairs to improve their product knowledge.

Field Service Engineer Essential Requirements:

• Full driving licence.
• Minimum City & Guilds level 3 vehicle maintenance or equivalent.
• Excellent electrical and computer-based diagnostic skills.
• EV or Hybrid competence, including HV training in relation to high voltage DC electrical systems.
• Ability to work independently and unsupervised.
• Ability to follow verbal and written work instructions.
• Good level of English language (written and spoken).

Field Service Engineer Desirable Requirements:

• PSV License
• Current CPC.

Field Service Engineer Essential Behaviours:

• Flexible and adaptable.
• Positive attitude and willingness to learn.
• Teamwork, collaboration, and coaching skills.
• Problem-solving and time management abilities.

Company Values:

We are committed to developing partnerships with our customers and suppliers, understanding their needs and communicating clearly and consistently. We take accountability for our actions and deliver on our promises.

We believe in teamwork and collaboration, listening and considering others' perspectives, and removing barriers to success. We celebrate achievement and lead by example.

We promote innovation and continuously strive to improve our product designs, performance, reliability, and aftermarket services. We encourage new ideas, have the courage to develop them, and make a difference.

Our commitment to excellence is reflected in our continuous improvement of our management system. We strive for perfection, set the benchmark, and learn from our mistakes.

We are looking for a highly motivated Field Service Engineer to join our team. If you meet the essential requirements and share our values, we would love to hear from you. Apply now with your CV to discuss this exciting opportunity further.